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Hildenborough & Tonbridge Medical Group
Prescriptions
Ordering repeat prescriptions
A GP must authorise every repeat prescription.
Please allow around 3-5 days for processing all requests.
We cannot take repeat prescription requests over the phone.
Repeat prescriptions can be requested in the following way:
- Using your NHS account (through the NHS website or in the NHS app)
- Using the Patient Access online system (These accounts show all your repeat medicine and dosage and you can choose the ones you need)
- You can also complete an online form
- Bring your paper form to either Hildenborough or Trenchwood Surgery
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after ordering it.
Nominating a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- Online via the NHS App
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Medication Reviews
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer them. They can also answer questions on medicines you can buy without a prescription.
The NHS website has info on your medicine. It covers how it works, when to take it, side effects, and answers to common questions.
To discuss your prescription with the GP surgery, please call 01732 838777 and select the relevant option.
Prescription charges
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also recommend medicines that you can buy without a prescription.
- Many pharmacies are open until late and at weekends. You do not need an appointment.
- Most pharmacies have a private room. This means you can discuss issues with pharmacy staff without being overheard.
Disposing of out of date old medicines
- Take it to the pharmacy you got it from, or bring it in to the surgery.
- Do not put it in your household bin or flush it down the toilet.
Over-the-counter medicines
Visit the NHS website for more information. It has a list of conditions for which you can buy over-the-counter medicines.
NHS - Why can't I get a prescription for an over-the-counter medicine?
Leigh and Weald Patients
In Leigh, you can post request forms. We then take requests to Hildenborough to dispense them - please allow at least three days.
For Weald, you can leave forms at the Weald Community Pop-Up Shop. It is open only on Tuesdays and Thursdays, from 10am to 11am. We will collect them the following week (Tuesday and Thursday), but this is subject to change.
For Leigh, you can leave forms daily and our delivery driver collects Monday to Friday.
If a fee is payable, please leave the correct money. Use cash or a cheque payable to Hildenborough Medical Group. If you are exempt from prescription charges, please provide proof when requesting the repeat prescription.
Information on prescriptions issued after a private consultation
How a prescription issued after a private consultation is different to an NHS prescription and how you can receive your medicine.
Batch prescriptions
A batch prescription is an arrangement between you, your GP and your nominated pharmacy. Instead of contacting the surgery every month, your GP issues several prescriptions in advance — usually enough to cover between 3 and 12 months. These are sent straight to your nominated pharmacy, so you do not need to request your medication each time it is due. Your pharmacy should tell you when you are collecting your last prescription in the batch. At that point, please contact the surgery to book a medication review appointment with your GP, so a new batch can be arranged if appropriate. Some pharmacies ask you to call ahead before collecting, to make sure your prescription is ready — check this with your pharmacy when you set up the batch.
Please note:
- Batch prescriptions are not available if you are a dispensing patient collecting from the surgery.
- Not all medications can be issued on a batch — ask your GP whether yours are suitable.