Prescriptions

Request a repeat prescription

Prescription requests are not taken over the telephone

Using online services is an efficient and secure way of ordering your repeat medication as you link directly to your NHS record. With the NHS App you can also manage prescriptions requests for others under the proxy service.

Please note you must be registered to use these services.

Please allow 3 to 5 days to process your request (or longer if there is a query re the prescription) and order your repeats in plenty of time.

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Use the NHS App

Hildenborough & Tonbridge Medical Group would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Download the NHS App

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Order Online with Patient Access

You can order your repeat prescription online using Patient Access

Patient Access Logo

You can order your repeat prescription online using Patient Access.

The simplest and quickest way to order your repeat medication is by using Patient Access which links directly to your Prescription record at the Practice.

Order Online

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Online Form

If you're not registered with our online services, you can use our online form

If you do not have a Patient Access account, you can still order your repeat prescription via our online Repeat Prescription form. No account required.

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Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Find a pharmacy

Nominate a pharmacy

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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

Alternatively, you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient's name and date of birth and requested medication.

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

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Medication Queries

Ask a question about your medication

If you need information or advice about your Medication Request please call 01732 838777 and select the option for prescription queries.

You can also submit your query using our Contact Us form.

Register for Online Services

You can now go online to book appointments with a GP and request repeat prescriptions.

By downloading the NHS APP you will have 24/7/365 access from your home PC, Tablet or Mobile phone. To use this service you must be registered at HTMG and you must be over 13 years old to register.

Find out more about the NHS App

You may wish to access another person’s online account to order medication, book appointments etc on their behalf.

To request proxy access to another person’s online account a Proxy Access form must be completed at the surgery by both parties. Under 11s need not attend but anyone over the age of 11 is required to attend in person with their ID and completed form. For children under the age of 11 a birth certificate would be adequate and no further ID is necessary for them. Those that hold Lasting Power of Attorney do not need to bring along the patient giving the access but must supply a copy of the LPA, if we do not already hold it on record.

Using linked profiles to access services for someone else

Medication Reviews

Patients on repeat medication will be asked to see a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist.  This means you won't have to visit the surgery every time you need more medicines. 

 Further Information

Day Monday Morning 8am to 12pm Afternoon 2pm to 5.30pm
Day Tuesday Morning 8am to 12pm Afternoon 2pm to 5.30pm
Day Wednesday Morning 8am to 12pm Afternoon 2pm to 5.30pm
Day Thursday Morning 8am to 12pm Afternoon 2pm to 5.30pm
Day Friday Morning 8am to 12pm Afternoon 2pm to 5.30pm
Day Weekend Morning CLOSED Afternoon CLOSED

Over-the-counter medicines

Visit the NHS website for more information, including a list of conditions you can buy over-the-counter (OTC) medicines for.

Why can't I get a prescription for an over-the-counter medicine?

Leigh and Weald Patients

In Leigh request forms can be posted, left at the main medical centres, or at Leigh Post Office. Requests are then taken to Hildenborough to be dispensed - please allow at least 3 days.

For Weald forms can be posted, left at the main medical centres or at Weald Community Pop-Up Shop, currently only on Tuesdays and Thursdays between 10 and 11am, and collected the following week (Tuesday and Thursday), subject to change.

If a fee is payable, please leave the correct money, either by cash or cheque payable to Hildenborough Medical Group. If you are exempt from the prescription charge other than for age please provide proof at the time of the repeat prescription request.

Current NHS prescription charges

Information on prescriptions issued after a private consultation

How a prescription issued after a private consultation is different to an NHS prescription and how you can receive your medicine.

READ THE FULL ARTICLE