Anima

Anima - A New Way to submit Non-urgent clinical enquiries and admin requests

What is Anima?

On Monday 19th May, we are introducing a new, online system that will take over from eConsult. Similar systems are being introduced in other local surgeries and in practices across the country.  The system that we are using is called ‘Anima’. It will be accessible through our website.

‘Anima’ will only be used for requests for non-urgent clinical enquiries and admin requests and can be accessed from 8.00am to 18.30pm Monday to Friday. You will need to complete a ‘triage form’ with all the relevant information.

Please ensure when you complete your Anima request you type your full first name followed by your surname.

USE ANIMA

Unless your symptoms worsen, once submitted to avoid duplication, please do not contact the Practice regarding your Anima request until you hear back from the Practice.

anima-box

Why the need for change?

With primary care services being busier than ever, we need a system that ensures we can deal with requests in a safe, structured and timely way.  

Benefits of ‘Anima’ include:

  • Easy to access: no app, no account needed - simply submit a query directly through the practice website.
  • Convenient: available Monday - Friday, so you can send in your request at a time that suits you.
  • Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
  • Turnaround time: Determined by Anima but is usually 48-72 hours.
  • Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.

How does Anima work with my NHS record?

Anima seamlessly and confidentially integrates with your medical record. The information that you provide will automatically be copied into your medical record so that our clinicians can not only respond to your request, but look back on what was happening for you at that time, in future consultations, if needed.

Please do not send photographs of any nature unless they are requested by a clinician. These will usually be requested to be sent via a text link or possibly an email.
If you are submitting an Anima you can upload a photo but please note the specific guidelines of what is accepted.