Anima Patient Guide

What is Anima?

Anima is an online consultation system. It allows you to:

  • Contact the practice about a medical or administrative issue
  • Ask questions or request advice
  • Send information securely without needing to phone

When should I use Anima?

  • Medical problems that are not emergencies
  • Medication queries
  • Sick notes (fit notes)
  • Administrative requests (letters, forms, referrals)
anima-box

Please do not use Anima for emergencies. If you have chest pain, severe shortness of breath, signs of stroke, or another emergency, call 999.

How do I send an Anima?

USE ANIMA

  1. Log in using your email & the password that you created when registering
  2. Choose whether your issue is medical or administrative
  3. Answer the questions with as much detail as possible
  4. Add photos if requested (e.g. rashes, wounds). Do not send photos of intimate areas
  5. Submit your request

The more details you share, the quicker the practice can help you

What happens after I send an Anima?

Every medical Anima we received is reviewed by the Duty GP

  • The outcome will depend on the information provided so give as much accurate detail as possible
  • You may receive:
    • Advice
    • A prescription
    • A message asking for more information
    • An appointment (phone, video, or face-to-face)
    • A referral to an appropriate service
  • Response times vary depending on demand and urgency -  we aim to respond to urgent problems on the same day

Please keep your phone to hand as you will be contacted by telephone call, text message, NHS App, or through Anima

How to send an Anima for a family member

If you need to submit an Anima for a child (under 16 years):

  • After logging in, choose the option to add or manage dependents (this may appear as “Add a child” or “Add dependent”)
  • Enter your child’s details and save them to your account
  • Once added, you will be able to select your child’s name when sending a new Anima

If you need to submit an Anima for an adult (16 years and over) who is unable to use Anima:

  • After logging in yourself, please send an Anima Admin Request to the Surgery advising that you would like ‘<name of adult>’ and their ‘<date of birth>’ to be added as a dependent on your Anima Requests.

Tips for using Anima

  • Submit one issue per request where possible
  • Keep your contact details up to date
  • Use Anima early in the day if possible, ideally between 7.30am and 09.00am

If you have an urgent problem

  • Please make provisional arrangements in case you are advised to attend at short notice
  • There may not be a choice of which local surgery has an available urgent appointment 

If you do not have online access

If you do not have access to the internet/computer/smartphone and need assistance to send an Anima:

  • Speak to a Care Navigator in person or by telephone
  • They will not be able to book an appointment but will advise you what options are available to you

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