Hildenborough and Tonbridge Medical Group (HTMG) is recruiting a part-time Care Navigator to join our friendly, established team across both our surgery sites in Hildenborough and North Tonbridge.

We are a busy double site dispensing and teaching GP practice serving approximately 17,000 patients. Our Care Navigators play a vital role in helping patients access the right care, and this is a varied and rewarding role for someone who enjoys working with people.

The Role

Working 27.5 hours per week, you will be the welcoming first point of contact for our patients — in person, by telephone, and online. You will work as part of a well-structured team led by a dedicated Care Navigation Lead and Manager, so you will always have clear guidance and support.

We are looking for someone who is:

• Warm, professional, and patient-focused
• Calm under pressure with excellent communication skills
• Flexible and reliable, including availability to cover holiday and sickness
• Organised with good attention to detail
• Experienced in a customer-facing or administrative role (GP surgery experience desirable but not essential — full training will be provided)

What we offer:

• A stable, supportive team with an excellent working culture
• Clear leadership structure with a CN Lead and Manager
• NHS pension scheme
• Onsite parking at both sites
• Full induction and ongoing training
• The opportunity to work in a respected dispensing and teaching practice

Hours

• Monday: 7.45am to 1.15pm
• Tuesday: 1pm to 6.30pm
• Wednesday: 1pm to 6.30pm
• Thursday: 1pm to 6.30pm
• Friday: 7.45am to 1.15pm

Flexibility to cover holiday and sickness is essential.

Should this vacancy attract sufficient interest, we reserve the right to close the advert early. We recommend applying promptly to avoid disappointment.

For further information please contact the practice.

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