How to Book an Appointment

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening. 
Examples of life-threatening condition are loss of consciousness, chest pain and breathing difficulties.

Routine pre-bookable appointments can be requested by submitting an Anima request. If you are unable to do this please contact our Care Navigation team who will be able to assist.

If you have an urgent on the day health concern, please submit an Anima request this is available from 7.30am Mon-Fri. If you are unable to do this please contact our Care Navigation team who will be able to assist.

Please do not send photographs of any nature unless they are requested by a clinician. These will usually be requested to be sent via a text link or possibly an email.
If you are submitting an Anima you can upload a photo but please note the specific guidelines of what is accepted.

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Stop Think Choose

Get the right treatment when you need it

Choose the right service for you

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Routine (1 - 4 weeks)

I have a non-urgent problem and can wait 1 to 4 weeks to be seen.

Ways to book:

Submit an Anima - if you are unable to do this please call our Care Navigation team who will be able to assist.

All calls are recorded for training and monitoring purposes.

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Telephone Advice

Submit an Anima - if you are unable to do this please call our Care Navigation team who will be able to assist.

Our staff have strict instructions not to interrupt a GP/patient consultation unless it is an emergency.

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Urgent (same day)

If you have an urgent on the day health concern, please submit an Anima request this is available from 7.30am Mon-Fri. If you are unable to do this please contact our Care Navigation team who will be able to assist.

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Request an Appointment online

Please use our Anima service to request an Appointment online

Anima - A New Way to submit Non-urgent clinical enquiries and admin requests

What is Anima?

On Monday 19th May, we are introducing a new, online system that will take over from eConsult. Similar systems are being introduced in other local surgeries and in practices across the country.  The system that we are using is called ‘Anima’. It will be accessible through our website.

‘Anima’ will only be used for requests for non-urgent clinical enquiries and admin requests and can be accessed from 8.00am to 18.30pm Monday to Friday. You will need to complete a ‘triage form’ with all the relevant information.

USE ANIMA

Unless your symptoms worsen, once submitted to avoid duplication, please do not contact the Practice regarding your Anima request until you hear back from the Practice.

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Request a Home visit

If you would like to request a Home visit please see this information

Requesting a home visit

If you need a home visit please submit an Anima request this is available from 7.30am Mon-Fri. If you are unable to do this please contact our Care Navigation team who will be able to assist.

A doctor, or one of our home visiting team may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre. Please attend the Medical Centre if you can.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you have a new problem that is not one of the seven Pharmacy First conditions:

• Please go to NHS 111 Online which will tell you what to do next.
• This advice is also available if you prefer to use a telephone by dialling 111.
• If you are advised to contact your GP, please submit an online Anima request. All requests for appointments must be received by Anima.
• If you have difficulties with Anima and cannot get assistance from a trusted relative or friend, you may telephone the surgery and a Care Navigator will help to send the Anima request.

Please note: The Care Navigator may send the Anima request on your behalf but will not book an appointment. The Anima request they submit on your behalf is not reviewed any faster than those received from patients directly.

• Please ensure you are available to take a telephone call from a withheld number and/or attend the surgery that same day if the GP who reviews your Anima feels that is clinically necessary.
• Requests for Home Visits must be submitted by Anima, ideally before 10am.
• Home Visits are only possible for patients who are completely unable to attend the surgery because of their medical condition AND have a problem that the doctor feels requires a clinical review. You may be telephoned first by a GP or visited by our Home Visiting Service or a GP.

If you have an ongoing problem that you feels needs to be reviewed:

1. Please submit an Anima request.
2. Please specify which member of our team has been helping you with the problem.

Text Message Reminders

We launched a text reminder system on 16th April 2018, please ensure we have your current mobile phone number.

Advocates

Advocates help to ensure that a person’s rights are upheld and that their views, wishes and needs are heard, respected and acted on.

Visit NHS Someone to speak up for you

Tonbridge Primary Care Network

There are lots of different kinds of healthcare professionals working in your GP surgery, besides your GP. They each have distinct roles and specialist skills. When you contact the surgery, you will be offered an appointment with the person who is best placed to help your needs. This is why the person you first speak with when you contact the surgery may ask what you need help with.

You may be offered an appointment with one of our:

• Advanced Clinical Practitioners
• Cancer Care Coordinators
• Children’s Mental Health and Wellbeing Navigators
• Children’s Mental Health Practitioners
• Clinical Pharmacists
• Healthcare Assistants
• Musculoskeletal Assessors
• Nurses
• Nurse Associates
• Physicians Associates
• Paramedic Practitioners
• Social Prescribers

Find out more on their website.