How to Book an Appointment

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening. 
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999.

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Stop Think Choose

Get the right treatment when you need it

Choose the right service for you

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Routine (1 - 4 weeks)

I have a non-urgent problem and can wait 1 to 4 weeks to be seen.

Ways to book:

  1. Download the NHS App
  2. Patient Access
  3. Hildenborough: 01732 838777
    Trenchwood: 01732 352784
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Telephone Advice

Please telephone before 10.30am.

You will be asked to leave your contact details and the doctor will phone you back.  Unless you need advice urgently, you may not be called back the same day. Please note, all telephone calls to the practice are recorded.

Our staff have strict instructions not to interrupt a GP/patient consultation unless it is an emergency.

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Urgent (same day)

I have an URGENT health concern requiring on the day attention

If you need to be seen that day please contact us as soon as possible as there are limited 'book on the day' slots available. We open at 8am.

If you need an urgent appointment in the morning you will be offered an appointment with one of the duty doctors, however this may not be your regular GP.

If, later in the day, you have a medical query that cannot wait until the following day, please phone after 3pm when you will be asked to leave your details and the duty doctor will call you back, the doctor may be able to assist you over the phone, or may ask you to come to the surgery for an examination.

Appointment Information

At both Hildenborough and Tonbridge, consultations are by appointment only. Appointments can be made by telephone, online or in person.  See our doctors' surgery times.

At other times, emergencies will be seen either during or after surgery. We run an "open" list system, which means that you may see any doctor, even if you are not registered with them.

However, it is our normal practice to encourage continuity of care with our patients.  Please try to always see the same doctor about a particular problem you have.

Appointments are for ten minutes and for one person only. Please tell the care navigator when booking if you need longer. Online appointments are currently only available for routine doctors appointments and patients must be registered with the practice to be able to use this facility.

Our care navigators may ask for a brief outline of your problem when you ring to book an appointment to help them identify the most appropriate place for your care.  This is because we have introduced something called Care Navigation. Care navigators will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

Please bear in mind that the doctors rotas are subject to change.

Text Message Reminders

We launched a text reminder system on 16th April 2018, please ensure we have your current mobile phone number.

Extended Access

Additional surgeries are held at Trenchwood Medical Centre on Monday evenings between 6.30pm and 8pm and on Saturday mornings between 8am and 12pm. These surgeries are for pre-booked appointments only and there will be limited access to certain support services, eg phlebotomy, at these times.

Our phone lines are not on during this period.

Emergencies will continue to be dealt with by NHS 111, the Out of Hours Service, which is accessed by dialling 111.

Register for Online Services

You can now go online to book appointments with a GP and request repeat prescriptions.

By downloading the NHS APP you will have 24/7/365 access from your home PC, Tablet or Mobile phone. To use this service you must be registered at HTMG and you must be over 13 years old to register.

Find out more about the NHS App

If you wish to add your children to your account, once you have completed your own registration, you will need to visit the surgery and complete a proxy form with two forms of ID (one being photo, the other proof of address) and your child’s birth certificate. If your child is 11 and over they will need to come to the surgery with you and provide their own ID.

If you are a carer for another adult and they consent for you to have access to their account, we can arrange proxy access. Please read NHS - Using online services, then you will both need to visit the surgery together and complete a proxy form with two forms of ID (one being photo, the other proof of address.