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Hildenborough & Tonbridge Medical Group
Appointments
Unfortunately, we are unable to provide a walk-in clinic for emergency care or for accidents. If you have an emergency of this kind, please contact NHS 111 or visit A&E.
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Self-Care
Help and support available from many National and Local Organisations
Stop Think Choose
Get the right treatment when you need it
If you have a new problem
- Please go to NHS 111 Online which will tell you what to do next.
- This advice is also available if you prefer to use a telephone by dialling 111.
- If you are advised to contact your GP, please submit an online Anima request. All requests for appointments must be received by Anima.
- If you have difficulties with Anima and cannot get assistance from a trusted relative or friend, you may telephone or attend the surgery and a Care Navigator will advise you on options.
The Care Navigator may send the Anima request on your behalf but will not book an appointment. The Anima request they submit on your behalf is not reviewed any faster than those received from patients directly.
- Please ensure you are available to take a telephone call from a withheld number and/or attend the surgery that same day if the GP who reviews your Anima feels that is clinically necessary.
- Requests for Home Visits must be submitted by Anima, ideally before 10am.
- Home Visits by our Home Visiting Service or a GP are only possible for patients who are unable to attend the surgery because of their medical condition AND have a problem that the doctor feels requires a clinical review. You may be telephoned first by a GP or the Home Visiting Service.
If you have an ongoing problem that you feels needs to be reviewed
- Please submit an Anima request.
- Please specify which member of our team has been helping you with the problem.
If you are unable to attend always cancel your appointment
March Did Not Attend (DNA) Appointments
6,290
Appointments Booked
163
Did Not Attend (DNA)