The NHS App

The NHS App

Hildenborough & Tonbridge Medical Group would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.


Register with the NHS app

View this video guide on using the NHS app

Further videos on how to use the NHS App

Order repeat prescriptions on the NHS App


What The NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

Other services in the NHS App

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Online access

The NHS app now allows patients to set up basic access (booking appointments and ordering repeat medication) without any assistance from the surgery. Please download the app and follow directions.
In some cases this is not possible or patients wish to have further access (to view medical records and clinical documents). To set this up you are now required to complete a short form (Online Access Form) at the surgery. Please bring along with you with two forms of ID. A Care Navigator will then verify your identity and pass the form on to the admin team to process. Once processed you will receive an email from ‘Your Healthcare Provider” with an OS code and linkage key, to complete your set up.


Proxy Access

You may wish to access another person’s online account to order medication, book appointments ect on their behalf.

To request proxy access to another person’s online account a Proxy Access form must be completed at the surgery by both parties. Under 11s need not attend but anyone over the age of 11 is required to attend in person with their ID and completed form. For children under the age of 11 a birth certificate would be adequate and no further ID is necessary for them. Those that hold Lasting Power of Attorney do not need to bring along the patient giving the access but must supply a copy of the LPA, if we do not already hold it on record.

Visit the NHS website for more information