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Hildenborough & Tonbridge Medical Group
Care Navigation
About Care Navigation
The Care Navigator might suggest other professionals that could help you better such as:
- Wellbeing Service
- Pharmacy
- Psychological Services
- Nurse
- Support Groups
Our GP Reception Team are your
Care Navigators
Specially trained to help you get the right care from the right healthcare professional.
When booking your appointment, we'll:
- Ask discreet questions about your needs in strict confidence
- Book you an appointment with the right member of our team
- Make sure you get the appropriate medical care
- Help you to be seen more quickly
Help us help you
When you need it
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Our care navigators may ask for a brief outline of your problem when you ring to book an appointment to help them identify the most appropriate place for your care. This is because we have introduced something called Care Navigation.
Care navigators will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else.
If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.