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Hildenborough & Tonbridge Medical Group
eConsult
eConsult - Online Consultation
What is eConsult?
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.
Unless your symptoms worsen, once submitted to avoid duplication, please do not contact the Practice regarding your eConsult request until you hear back from the Practice.
How does eConsult work?
eConsult is easy for patients and practices
eConsult is an online system for contacting the practice. It can be used for booking an appointment or for any other query.
It is a simple online form which takes a few moments to fill out.
The Benefits
You'll wonder how you did without it
- Easy to access: no app, no account needed - simply submit a query directly through the practice website.
- Convenient: available Monday - Friday, so you can send in your request at a time that suits you.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Turnaround time: Determined by eConsult but is usually 48-72 hours.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.