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The Hildenborough & Tonbridge Medical Group

We are a large practice serving a population of nearly 17,000 patients in Hildenborough, North Tonbridge and the surrounding villages. Our main Medical Centres are located in Hildenborough and at Trenchwood in Tonbridge, with branch surgeries in Weald and Leigh.  Our aim is to provide, by an effective team approach, the highest quality of progressive family health care, in a happy and compassionate environment.

News

Christmas and New Year Opening times

Trenchwood Medical Centre will be open on Christmas Eve (Monday 24th December) from 8 am to 6.30 pm. Hildenborough Medical Centre will be open 8 am to 4 pm.  We will be closed on Christmas Day and Boxing Day (Tues 25th and Wed 26th December).

On Thursday 27th we will be open as usual at both sites with the addition of extended opening (improved access) at Trenchwood Medical Centre until 8 pm (by appointment only).

On Friday 28th we will be open as usual at both sites.

We are closed on Saturday 29th December.

On Monday 31st December Hildenborough will be open from 8 am to 6.30 pm. Trenchwood Medical Centre will be open from 8 am to 4 pm.

We are closed on New Year’s Day (1st January 2019).

On Wednesday 2nd January we will be open as usual at both sites with the addition of extended opening (improved access) at Trenchwood Medical Centre until 8 pm (by appointment only).  The practice is open as usual from Wednesday 2nd January.

Please scroll down as there are many items on this page.

New Text Messaging
We launched a text reminder system on 16th April, please ensure we have your current mobile phone number.

Have you signed up for our Online Services - book appointments and order repeat prescriptions online - click here for more information

 

Weald and Leigh Surgery Cancellations: 
Leigh  
December: Fri 14th, Mon 17th, Tues 25th, Wed 26th, Thurs 27, Fri 28th.
Weald:  
December: Tue 18th, Wed 19th, Tues 25th, Wed 26th, Fri 28th.

Dr James Rumbles

We are pleased to announce that Dr James Rumbles has joined the practice as a GP partner. Dr Rumbles will hold clinics on Monday, Tuesday, Wednesday and Friday working at both Hildenborough and Trenchwood Medical Centres.  Dr Rumbles grew up in Kent and did his GP training in The Tunbridge Wells area.

Self-Help for patients

Take a look at our new 'Self-help for patients' tab above.  There are pages relevant to children, teenagers, adults and the elderly with advice and links to services to which patients can self-refer or contact directly for help and information.

Flu Vaccination Clinics

Flu vaccinations are now available for those patients over 65 years and under 65’s who are 'at risk', for further information follow this link.  There are two new vaccinations this year, one for each age group, so please ensure you book into the correct clinic when making your appointment.  The practice also provides routine vaccination for children aged 2 or 3 years old as of 1st September 2018, invitations to attend are sent if your child is eligible.  All other children are vaccinated at school.  Please avoid using the car parks if possible as they become very congested during these clinics.

Car Park at Hildenborough Medical Centre

The car park is generally very congested between 8.00 am and 11.30 am on weekdays and is best avoided during these times. If you are able to park elsewhere and/or arrive by alternative means please do so. If you need to attend the Medical Centre for anything other than an appointment, please avoid visiting us between these times.

Please always park with care, being aware of both slow moving pedestrians and other cars. Please avoid parking in the entrance and on the driveway if possible, and certainly not on the bend at the top of the driveway, which causes unnecessary obstruction.  Thank you.

CCTV

Please be aware that the practice premises have 24 hour CCTV monitoring in place.

Friends & Family Test

Help us improve our service to you by completing the Friends & Family Test.  Just one question and the option to leave a comment, to take the test click here Take our patient survey

To review the latest results of the Friends and Family test click here: Friends & Family poster Aug17

Safeguarding Children and Adults

If you have concerns about the safety or well-being of any child or vulnerable adult you can discuss your concerns or ask for advice by phoning the following contact numbers:

Children:  Telephone:  03000 41 11 11, out of hours phone: 03000 41 91 91
email: social.services@kent.gov.uk.  or visit:  www.kscb.org.uk

Adults: Telephone: 03000 41 61 61, out of hours phone: 03000 41 91 91
email: social.services@kent.gov.uk or visit: www.kent.gov.uk/social-care-and-health/report-abuse

Online Services

Hildenborough & Tonbridge Medical Group offers the facility for patients to book doctors appointments, order repeat medication and view Summary Care Record / Detailed Coded Record information online using In Practice Systems (InPS) 'Patient Services'. If you would like to use these services, you will need to register. Please download the form below (or collect it from the surgery) and give the completed form to one of our reception team so that your registration can be processed.  Please note that two forms of identification will be needed, one of which must be photo ID (eg passport, photo driving licence).  The second form of ID should be a bank statement or similar (but not a utility bill). A letter will then be sent to you giving details of the steps to follow in order to create your online account.  Once registered you can access the services via the link at the top right of this page.  

If you have previously registered for Vision Online Services (VOS), you will need to set up your account with further security when you migrate to InPS Patient Services.  Carefully follow the steps when you next log in, there is a help page with videos etc if needed.  Download:  Patient Services Registration form

If you want to use Online Patient Services for booking and managing appointments only, you can now register immediately by following the link below, with no need to complete any registration forms:
 https://www.patient-services.co.uk/web/ps/register 

If you have any difficulty registering, use the help link in the bottom left hand corner of the Patient Services website.

Protected Learning Time

The practice will be closed for up to 9 afternoons each year to allow for in-house or locally-arranged training events. These dates have been arranged for all West Kent practices by the local Clinical Commissioning Group and IC24 to ensure that primary care teams are getting the essential training and development that they need to deliver the best possible service.  Cover is provided by the out of hours service during this time.

Advance notice of practice closures for Protecting Learning Time: 
Next afternoon:  
 Tuesday 15th January 2019
Future dates 2019:  Wed 6th Feb, Thurs 7th Mar, Wed 15th May, Thurs 6th Jun, Tues 16th Jul, Thurs 12th Sept, Tues 15th Oct, Wed 13th Nov.

CQC (Care Quality Commission)

CQC logo

Hildenborough & Tonbridge Medical Group 

CQC overall rating   28 September 2017

Good

(Site updated 14/12/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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