Hildenborough Medical Group

 
Appointments
At both Hildenborough and Tonbridge, consultations are by appointment only. Appointments can be made by telephone or in person.

Emergency surgeries are held each morning, in which patients are given a guide time to attend. Please note that you may have to wait to see the doctor if the surgery is busy.  At other times, emergencies will be seen either during or after surgery.  We run an "open" list system, which means that you may see any doctor, even if you are not registered with him or her.  Of course, it is sensible to try and see the same doctor for a recurring problem - it makes it easier for you and for us.

Appointments are for ten minutes and for one person only.  Please tell the receptionist when booking if you need longer.

Please bear in mind that the doctors rotas are subject to change.

At Leigh and Weald, no appointments are necessary, so please attend during the stated hours and you will be seen although on a busy morning this may involve a long wait.

Extended Hours
 Additional surgeries are held on Monday evenings between 6.30pm and 8pm at Trenchwood Medical Centre and on Saturday mornings between 8am and 12pm at Hildenborough Medical Centre.  These appointments are provided for those patients who cannot access the surgery during normal opening hours (8am to 6.30pm Monday to Friday).
 
 
Out of Hours Cover
This is provided by South East Health under contract with West Kent PCT.  There are bases at Sevenoaks and Tonbridge Cottage Hospitals.

The telephone number is 0845 155 2255.

The service is only for problems which are so urgent and important that they cannot wait until the surgery re-opens.

Please be prepared to give full details to the receptionist who will pass the information to the doctor on duty.  It is up to the doctor to decide if you need to be seen and if so, where that consultation takes place.  Only patients too frail to visit the base, the physically handicapped, or those confined to bed, are likely to be visited at home.

 Home Visits
These are for patients who are too ill to attend surgery. For urgent visits, please telephone your surgery and you will be put in touch with the doctor on call.  Please take care when dialling, especially at night-time. For non-urgent visits, please telephone your surgery before 11.00am so that the doctor can plan the day before leaving surgery. After 11.00am, non-urgent visits may have to wait until the following day.
 
Telephone Advice
Please telephone before 10.30am.  You will be asked to leave your contact details and the doctor will phone you back, usually after morning surgery.

Our staff have strict instructions not to interrupt a consultation unless it is an emergency.